Join our customer service team

Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions. In our Sofia office we do provide exceptional support for existing customers via phone and email. You can meet some of our customer service colleagues below as well as some of the members of the VIP team responsible for our VIP clients. They are one big family that is constantly growing so do not forget to check our openings.

Hear from our customer service employees

How many languages do you speak? Do you consider your foreign language skills useful for your career or your life abroad? We certainly do. Read our stories and join a team of professionals.

I remember being fascinated by the Italian language, the cuisine and the unique history and culture of Italy and its heritage since I was quite young. It was only natural that later in life my fascination translated into beginning to study the language and then getting a degree in Italian philology. 

Unintentionally, knowing the language and the culture, I became a bridge between my home country and Italy. I chose to work for Paysafe because its company culture and its way of doing business appeals to me. Everyone is ready to help and support you. There are always people who you can learn from. This really motivates me to do my best.

- Eva Slancheva, Customer Relations Executive

For the last four years I have been studying PR at New Bulgarian University. I have been with Paysafe for almost five years now and have grown since I joined. I spent almost 3 years working as a Senior Customer Relations Executive with Spanish and English and was dealing with more complicated cases and customers on a daily basis. Not only did this improve my communication and language skills, but it also helped me become more patient and a better professional.

Recently I have been promoted to a Customer Relations Team Leader. My main goal is to make sure that my direct reports feel supported in order to provide top-notch service to our customers. I am trying to pass on my knowledge and expertise as much as possible and help my team members upskill and develop further within the company.

I chose Paysafe because I love working in a dynamic environment. And trust me, Paysafe is everything but boring.

- Boris Bogdanov, Customer Relations Team Leader 

I have joined the Paysafe team in Bulgaria back in 2017. At first, I had close to no knowledge about Paysafe. However, after what was the most relaxing and enjoyable interview ever, I unexpectedly met an old friend in the corridor outside the interview room. Later that day, I had a thorough discussion about Paysafe with him and I was utterly impressed with the company’s culture, people and various benefits and perks.

People say first impressions are everything and, almost 3 years later, I have never doubted my decision to join the Paysafe family.

It is very important to mention that Paysafe is a very open and inclusive company. The team is international, very diverse and friendly.

- Tiago Horta, Customer Relations Executive

I grew up in a town near Sofia and graduated in German at a local high school. German language, history and culture have been a big part of my life ever since.

However, I decided to stay in Bulgaria, because it’s my home. And I believe that home is where you feel happy.

I chose to work in Customer Services at Paysafe because of the nature of the job. It’s dynamic, and I learn all the time. We also get the chance to develop skills in how to communicate with people, not only over the phone but also face to face, and this is the best way to get to know yourself and others.

- Tsvetomira Parhomenko, Customer Service Quality Analyst

Living and working in Bulgaria as a Customer Service Agent with English for years was a good experience but joining Paysafe was like a dream come through. I have always wanted to be part of a global team with smart, young, motivated people which is what Paysafe is about.

The Customer Service group I joined in March 2020 went through the first virtual onboarding experience for me and the trainers, but it was handled seamlessly and professionally. We were provided with all the work tools needed for the training in no time and everything was organized professionally.

In Paysafe everyone is ready to help and support you. There are always people who you can learn from. This really motivates me to do my best and it also helps me to understand people better and to be more professional with my job.

It’s been a worthwhile journey so far and I am looking forward to many more new experiences here at Paysafe.

- Faith Balogun, Customer Relations Executive

Meet the VIP Team

For me, being part of a global company as Paysafe for over four years is not just an experience, it is a journey, an adventure. Here I have the opportunity to grow as person and move my career up to another level. 

I have started my Paysafe career as a VIP Onboarding Executive. Within two years I was promoted to a Senior VIP Onboarding Executive. Currently I am VIP Team Leader in the same team my journey began with.

My current position is giving me the chance to improve my leadership skill and support my teammates. I am also involved in the hiring and onboarding processes.

To be around smart, young, motivated people is empowering and creates a unique environment.

There’s always something new and exciting happening. Every day is different from the previous one. It’s a challenge but at the end of it I can see it’s been worthy.

- Elena Tsvetkova, VIP Services Team Leader

Ever since a young age, English has been my window to the big world out there. Because of it, I had the chance to grow and develop myself in the global environment, not the secluded one around me. As enhancing my skill set has always been a priority, I made a choice to be a part of Paysafe as there is always room to grow.

Even though I have not been here long, the professionalism of colleagues and superiors never ceases to amaze me. From the very begging, I was greeted warmly and quickly became confident that our trainers knew the material and knew it well as they had an answer for every possible question I could think of. Our activity is demanding in a positive matter and the environment is nurturing, it encourages growth - both personal and professional. What more can you ask for?

- Martin Yordanov, VIP Executive


We have a great social benefits package - 25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs. Also we work at one of the top 10 best designed offices in the world!

Explore the languages for which we’re currently recruiting

Customer Service Executive


Check out open positions with French in Sofia 


Check out open positions with Italian in Sofia 


Check out open positions with French in Varna 


Check out open positions with Italian in Varna 

Start dates for 2021

Apply now to join the customer service department in 2021

15 February

5 April

7 June

2 August

4 October

1 December